Privacy Policy
Last updated: 20 September 2026
Dereks Pest Control (“Dereks”, “we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store and disclose your personal information in line with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
1. Collection of Information
We may collect personal information such as:
- your name, contact details and service address;
- booking details, property notes and before/after photos;
- payment details (not full card numbers);
- communications with us by phone, email, website and social media; and
- website usage data (forms, cookies, analytics) and advertising data, such as the page you came from or campaign details that come with a click on one of our ads.
We collect this information directly from you when you contact us, request a quote, book a service or use our website.
2. Use of Information
We use your personal information to:
- provide and manage services;
- communicate about quotes, bookings, invoices and follow-ups;
- process payments;
- handle complaints and disputes;
- improve our services, website and advertising; and
- comply with legal and insurance obligations.
3. Disclosure of Information
We may disclose personal information to:
- contractors engaged to perform services;
- IT, hosting, email delivery, analytics and advertising providers;
- marketing and receptionist or admin providers; and
- insurers, regulators or legal authorities where required.
4. Overseas Disclosure
Some third-party providers may be located outside Australia. By engaging with Dereks, you consent to your data being transferred, stored or accessed overseas for technical, hosting, marketing or receptionist purposes.
5. Data Security
We take reasonable steps to protect personal information from misuse, loss, unauthorised access or disclosure. Data is stored securely with restricted access.
6. Data Retention
We keep personal information only as long as necessary to deliver services, meet legal obligations and resolve disputes. After this period, data is securely destroyed or permanently de-identified.
7. Access & Correction
You may request access to, or correction of, your personal information by contacting us.
8. Complaints
If you believe your information has been mishandled, please contact us. If the matter is not resolved, you may complain to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
9. Contact Us
Dereks Pest Control
Phone: 0488 841 687
Frequently asked questions
Quick answers to what people ask us most.
Do you service both Brisbane and Adelaide?
Yes. We provide pest control across Greater Brisbane and metropolitan Adelaide, including the surrounding suburbs and regions listed on our service areas page.
How quickly can you attend?
Same-day service is often available, depending on your location and demand. For urgent jobs such as wasps or rodents, call us on 0488 841 687.
How much does pest control cost?
The price depends on the pest, the size of the property and how easy it is to access. We provide a clear, free quote before any work starts. Call 0488 841 687 or use the quote form.
Are your treatments safe for children and pets?
We choose products and methods to suit each job, and give you clear instructions on how long to keep children and pets away from treated areas.
Do you offer regular pest control plans?
Yes. Regular visits keep pest numbers low and help stop problems before they start. Ask us about a plan when you request your quote.
How do I get a quote?
Fill in the quote form on this page or call 0488 841 687. Tell us what you are seeing and where, and we will get back to you quickly.