Terms & Conditions

Last updated: 20 September 2026

These Terms & Conditions (“Terms”) apply to all bookings and interactions with Dereks Pest Control (“Dereks”, “we”, “us”, “our”). By booking, paying for, contacting us, or allowing services to commence, you (“the Customer”) agree to these Terms and to our Privacy Policy.

1. Australian Consumer Law (ACL)

Nothing in these Terms limits or excludes your rights under the Australian Consumer Law.

2. Scope of Services

Dereks provides pest control services for homes and businesses, including:

• Pest treatments (for example ants, cockroaches, spiders, rodents, wasps, bed bugs, fleas and other pests)
• Pest inspections and prevention programs
• Dead animal removal and sanitisation
• Emergency, end-of-lease, residential, commercial and industry pest control

3. Limitations & Risks

While care is taken, services may involve risks such as re-infestation, or damage to roofs, ceilings and other building elements with existing weaknesses. Dereks is not liable for pre-existing issues, hidden defects, or indirect or consequential loss.

4. Pest Control Terms

• Services cover only the areas and pests specified in the booking.
• No guarantee or warranty of permanent eradication is given. Results depend on hygiene, property condition, weather and neighbouring infestations.
• The Customer warrants that they have read, understood and will follow our Pre-Treatment and After-Care Instructions. Failure to follow them may void any retreatment offer.
• The Customer warrants that, before work begins, they will request and check the attending provider’s photo ID and relevant pest management licence. We can provide details on request.
• Where a retreatment or follow-up is offered, it applies only to the original pests and areas, and only if instructions were followed.
• Structural repairs, pest-proofing or building works are excluded unless agreed in writing.
• Certain pests (for example termites, rodents, bed bugs and German cockroaches) may require dedicated or ongoing programs.
• The Customer must follow safety advice (vacating, pet safety, ventilation).
• Pest services are intended to be performed by suitably qualified contractors. Dereks does not authorise unqualified or unlawful work.

5. Roof & Ceiling Access Disclaimer

• The Customer acknowledges that roof areas, ceilings and roof cavities may contain pre-existing weaknesses, defects or age-related wear that are not visible at the time of service.
• Where a contractor needs to access a roof or ceiling (including for inspection, bait station installation or dead animal removal), there is a risk of cracking, breakage or structural damage.
• The Customer acknowledges and accepts that such damage can occur even when reasonable care is taken, and that it is often beyond the contractor’s control because of the condition of the roof or ceiling.
• Dereks and its contractors are not liable for damage in these circumstances.

6. Customer Responsibilities

You confirm and warrant that you:

• are the property owner, occupier or an authorised person;
• will provide safe, legal and unobstructed access;
• will remove valuables and breakables from service areas;
• will disclose relevant site conditions or hazards; and
• for regulated services such as pest control, will check the attending provider’s ID and required licence before work begins.

7. Contractors & Subcontractors

• Dereks may use independent contractors.
• Dereks invoices the Customer and remains the supplier under the ACL.
• Contractors must hold licences and insurances where required.
• Dereks does not authorise unqualified or unlawful work. Any contractor acting unlawfully does so without our authority and may be personally liable.

8. Damage & Unauthorised Work

Dereks is not liable for:

• damage from pre-existing weaknesses, hidden defects or ignored instructions; or
• any unlawful or unauthorised work done without our consent.

9. Cancellations & Call-Outs

• Cancellations require 24 hours’ notice.
• Same-day cancellations, no access, or unprepared sites may incur call-out fees.

10. Payment Terms

• Payment is due on completion unless otherwise agreed.
• Recovery costs and interest may apply to overdue amounts.

11. Force Majeure

Dereks is not responsible for delays or failures caused by events beyond our control (for example severe weather, illness or emergencies).

12. Governing Law

These Terms are governed by the laws of the State or Territory where the service is delivered, and disputes are subject to the courts of that jurisdiction.

13. Pricing and Service Charges

• Prices shown on our website, advertisements, promotional materials or other marketing channels are indicative starting prices only, unless expressly stated otherwise.
• Prices described as “from”, “starting from”, “starting at” or similar are not fixed prices and may not apply to every property or service request.
• The final price depends on the actual scope of work and may vary based on factors such as property size, condition, accessibility, pest activity, affected areas, treatment method, labour, equipment, products and any additional services required.
• Where an onsite assessment is needed, our technician will inspect the property and determine the appropriate treatment or service before confirming the final price.
• If the final price differs from an advertised starting price or initial estimate, the Customer will be told the revised price before the relevant work begins.
• Any additional work identified during the service that falls outside the agreed scope will be explained to the Customer, together with any extra charges, before that work proceeds.
• Prices given by phone, online enquiry, email, SMS or advertising are estimates only, unless expressly confirmed as a fixed written quote.
• Advertised starting prices must relate to a genuine service that is available under the stated conditions. Promotional prices or discounts may be subject to service area, eligibility, booking period, minimum service requirements and other stated conditions.
• Any mandatory charges that can reasonably be determined in advance will be disclosed as required. Consumer-facing prices should include GST where applicable.
• Nothing in these Terms excludes, restricts or modifies any rights or remedies available to the Customer under the Australian Consumer Law.

14. Customer Acceptance

By booking, accepting an invoice, or making payment, you confirm that you:

• have read and understood these Terms & Conditions;
• accept the risks and limitations disclosed;
• consent to the collection, use and disclosure of your personal information as described in our Privacy Policy; and
• authorise Dereks to proceed with the booked services.

15. Contact Us

Dereks Pest Control
Phone: 0488 841 687